Transformation is now the new normal. In fact, it has become so commonplace that we have dubbed this the era of “always-on” transformation. Yet from experience we know that transformation continues to be very difficult, and the evidence shows that it often fails or falls short of expectations. Transformation requires a holistic, human-centric approach, one we call the Head, Heart, and Hands of Transformation, crystallized in these questions: - How do we create our vision for

The traditional approach to goals can actually undermine the alignment, coordination, and agility that’s needed for a company to execute its strategy. Expecting employees to hit 100% of their targets to earn their bonus, for example, creates strong motivation for them to “sandbag” by setting conservative targets they are sure to achieve. And when goals are kept private, employees don’t know what colleagues in other teams are working on. Goals can drive strategy execution but

Gallup polls confirm that about 70 percent of employees are not “involved in, enthusiastic about, or committed to their work.” Another study showed that nearly nine out of ten American workers believe they do not contribute to their full potential, because they don’t feel excited about their work. We have found four organizational-design interventions that are simple, inexpensive, practical, and local and can help employees at any level of the organization: Reduce anonymity T